Comment planifier une visite de Zhangjiajie

This Payment, Cancellation & Refund Agreement (“Agreement”) applies to all tours, activities, private tours, group tours, day trips, multi-day tours, transportation services, and other travel-related products purchased through IntoTravelChina (“IntoTravelChina,” “we,” “us,” or “our”).

By submitting an order and completing payment, the customer (“Customer,” “you,” or “your”) confirms that they have read, understood, and agreed to this Agreement, together with the specific itinerary, inclusions, exclusions, booking conditions, cancellation policy, and refund policy displayed on the applicable product page.

If there is any conflict between this Agreement and a specific product's cancellation or refund policy, the specific product policy shall apply to that product, subject to applicable laws and mandatory consumer rights.

1. Scope of This Agreement

This Agreement governs:

Payment for travel products purchased through IntoTravelChina;
International credit card and debit card payments;
Payment processing and cross-border transaction charges;
Order confirmation and booking fulfillment;
Customer-initiated cancellation;
Cancellation or changes initiated by IntoTravelChina or service providers;
Full and partial refunds;
Losses or additional costs caused by the Customer;
Refund processing procedures and timing;
Chargebacks, payment disputes, fraud prevention, and related matters.

Customers are required to carefully review the specific product page before making payment.

The specific product page may contain cancellation deadlines, non-refundable items, cancellation fees, transportation conditions, hotel conditions, ticket restrictions, supplier restrictions, minimum participant requirements, and other product-specific terms.

2. Product Information and Customer Responsibility

Before making payment, Customers are responsible for reviewing the information provided on the applicable product page, including but not limited to:

Tour itinerary;
Tour date and duration;
Meeting point or hotel pickup information;
Pickup and drop-off arrangements;
Included services;
Excluded services;
Transportation arrangements;
Entrance tickets;
Meals;
Accommodation, where applicable;
Guide or driver arrangements;
Physical requirements;
Age restrictions;
Passport or identification requirements;
Visa or entry requirements;
Cancellation and refund conditions;
Special conditions or restrictions.

By completing payment, the Customer confirms that they have had a reasonable opportunity to review the relevant product information and applicable cancellation and refund policy.

Customers should contact IntoTravelChina before payment if they are uncertain about any material condition of the product.

3. Accepted Payment Methods

IntoTravelChina may accept international payment methods including, but not limited to:

International credit cards;
International debit cards;
Visa;
Mastercard;
Other payment methods made available through our authorized payment service providers.

Payment methods available to the Customer may vary depending on the Customer's country, card issuer, currency, transaction amount, payment provider, and other factors.

A payment is considered successfully completed only when the applicable payment service provider confirms the transaction and IntoTravelChina receives or confirms the corresponding payment information.

A payment authorization, pending transaction, or temporary card hold does not necessarily constitute a completed booking.

4. Payment Amount and Currency

The price displayed on the applicable product page is the applicable product price unless otherwise stated.

The final amount payable may include:

The advertised product price;
Applicable taxes or mandatory charges, where applicable;
Payment processing or cross-border transaction charges, where applicable;
Other charges expressly disclosed to the Customer before payment.

The Customer is responsible for reviewing the final amount displayed on the payment page before completing the transaction.

Currency conversion may be performed by the Customer's card-issuing bank, payment provider, or other financial institution.

Exchange rates used by the Customer's financial institution may differ from the exchange rate displayed by IntoTravelChina.

IntoTravelChina is not responsible for exchange-rate differences imposed by a Customer's bank, card issuer, payment provider, or other financial institution.

5. International / Cross-Border Payment Processing Fee

For certain international card transactions, a cross-border payment processing fee of up to 4% may apply, as disclosed at checkout.

Where applicable, this fee is charged in connection with international payment processing and is payable by the Customer.

The applicable fee will be disclosed to the Customer before payment is completed.

The Customer should review the final payment amount carefully before submitting the transaction.

The payment processing fee is separate from the price of the travel product unless otherwise stated.

Where a payment processing fee has been lawfully charged and is non-refundable under the applicable payment arrangement, the refundable amount may be calculated based on the applicable product price and the specific refund rules, subject to applicable law.

Important: The actual availability, amount, and treatment of any payment-related fee may depend on the Customer's country, payment method, card network, acquiring bank, payment service provider, and applicable law.

Where applicable law, card-network rules, or payment-provider rules prohibit or restrict such a fee, IntoTravelChina will comply with those requirements.

6. Booking Confirmation

After successful payment, IntoTravelChina will normally issue a booking confirmation or other booking documentation.

A booking is not considered confirmed solely because:

The Customer has entered payment information;
The Customer's bank has temporarily authorized the transaction;
The payment page displays a successful submission message; or
The Customer has received an automated payment notification.

The booking becomes confirmed when IntoTravelChina or its authorized booking/payment system confirms the order.

If IntoTravelChina is unable to confirm the requested service after payment, the Customer will be informed and, where applicable, will receive a refund in accordance with the applicable product policy and applicable law.

7. Customer-Initiated Cancellation

Customers may request cancellation of a booking by contacting IntoTravelChina through the contact information provided on the website or booking confirmation.

Cancellation requests should include:

Booking number;
Customer name;
Tour/product name;
Scheduled travel date;
Reason for cancellation, where relevant.

The effective cancellation time is generally the time when IntoTravelChina receives the cancellation request, unless the specific product policy provides otherwise.

Customers should not assume that failure to attend the tour automatically constitutes a cancellation.

8. Product-Specific Cancellation and Refund Policy

Each travel product may have its own cancellation and refund conditions.

Depending on the product, the applicable policy may provide for:

Full refund;
Partial refund;
Refund subject to a cancellation fee;
Refund subject to supplier charges;
No refund;
Non-refundable tickets or services;
Different refund percentages depending on the cancellation time;
Different conditions for cancellation before and after the scheduled departure date.

The cancellation and refund policy displayed on the specific product page forms an important part of the booking agreement.

Customers must carefully read the applicable cancellation and refund policy before purchasing.

By completing payment, the Customer acknowledges and accepts the cancellation and refund conditions applicable to the purchased product, subject always to mandatory rights under applicable law.

9. Full Refund

A Customer may be entitled to a full refund in circumstances specified by the applicable product policy or required by applicable law.

Examples may include, where applicable:

Cancellation within a period expressly stated as eligible for a full refund;
IntoTravelChina's cancellation of the service where the applicable policy provides for a full refund;
Failure to provide a material part of the purchased service, where a refund is required under the applicable terms or law;
Other circumstances expressly stated on the product page.

A full refund does not necessarily mean that every separate charge associated with a payment transaction will be refunded. Treatment of payment processing charges, bank charges, currency conversion losses, or third-party charges will depend on the applicable policy, payment arrangement, and applicable law.

10. Partial Refund

A partial refund may apply when:

The Customer cancels after the full-refund deadline;
The Customer uses only part of the purchased services;
Certain services have already been provided or paid for;
Tickets, transportation, accommodation, meals, permits, or other supplier services have become non-refundable;
The Customer arrives late and misses part of the itinerary;
The Customer requests a reduction or modification after non-refundable costs have been incurred;
The Customer's actions cause the itinerary to be shortened or partially unfulfilled;
The applicable product policy expressly provides for a partial refund.

The refund amount will be determined according to the applicable product policy and the actual non-refundable costs incurred by IntoTravelChina and/or its service providers, subject to applicable law.

11. Customer-Caused Delays, No-Shows, Missed Services and Additional Costs

The Customer is responsible for arriving at the designated meeting point or pickup location at the required time.

Where a delay, missed service, cancellation, or additional expense is caused by the Customer, IntoTravelChina may apply the cancellation and refund rules specified on the applicable product page.

Customer-caused circumstances may include, without limitation:

Late arrival at the meeting point;
Failure to arrive at the designated pickup location;
Failure to respond to reasonable contact attempts;
Failure to provide accurate contact information;
Failure to provide required passport or identification information;
Failure to obtain an appropriate visa or entry authorization;
Failure to comply with transportation or attraction entry requirements;
Personal scheduling errors;
Missing a train, flight, cruise, transfer, or other transportation;
Failure to follow agreed itinerary arrangements;
Voluntary abandonment of the tour;
Refusal to participate in part of the itinerary;
Personal reasons resulting in an inability to use the service.

Where a Customer-caused delay or failure to participate results in additional costs, including but not limited to transportation, tickets, accommodation, guide/driver waiting time, rebooking fees, cancellation charges, or other supplier costs, the Customer may be responsible for those costs to the extent permitted by applicable law and the applicable product terms.

Depending on the circumstances, the Customer may receive a partial refund or no refund.

12. No-Show Policy

If the Customer does not appear at the designated meeting point or pickup location within the required time and does not contact IntoTravelChina or the designated service provider within a reasonable period, the booking may be treated as a No-Show.

Unless otherwise stated in the specific product policy, No-Show bookings may be non-refundable.

If the Customer believes that a No-Show was caused by circumstances beyond their reasonable control, they should contact IntoTravelChina as soon as possible.

Any refund or alternative arrangement will be assessed according to the specific circumstances, supplier policies, and applicable law.

13. Customer-Requested Changes

Requests to change:

Travel date;
Number of participants;
Pickup location;
Hotel;
Itinerary;
Transportation;
Accommodation;
Tour options;
Other booking details

must be submitted to IntoTravelChina as early as possible.

A requested change is not effective until confirmed by IntoTravelChina.

Changes may result in:

Additional charges;
Supplier amendment fees;
Fare differences;
Cancellation charges;
Non-refundable costs;
Partial or complete loss of the original booking.

Any applicable additional cost will be communicated to the Customer before the change is confirmed, where reasonably practicable.

14. Cancellation or Changes by IntoTravelChina

If IntoTravelChina needs to cancel or materially modify a booking due to operational, supplier, safety, weather, governmental, transportation, or other circumstances, IntoTravelChina will notify the Customer as soon as reasonably practicable.

Depending on the circumstances and applicable product policy, IntoTravelChina may:

Provide an alternative itinerary;
Offer an alternative date;
Offer a comparable replacement service;
Provide a partial refund;
Provide a full refund; or
Take another reasonable measure permitted by the applicable terms and law.

Where IntoTravelChina cancels a service and the applicable terms or law require a refund, the applicable refundable amount will be returned to the Customer.

15. Force Majeure and Extraordinary Circumstances

IntoTravelChina shall not be responsible for circumstances beyond its reasonable control, including, where applicable:

Natural disasters;
Severe weather;
Earthquakes;
Floods;
Typhoons;
Epidemics or public health emergencies;
War;
Terrorist incidents;
Civil unrest;
Government restrictions;
Border closures;
Transportation disruptions;
Strikes or industrial action;
Sudden changes in visa or entry requirements;
Closure of attractions or transportation facilities;
Other unavoidable and extraordinary circumstances.

Where such circumstances affect a booking, IntoTravelChina will make reasonable efforts to assist the Customer and seek an appropriate solution.

Refunds, credits, itinerary changes, or alternative arrangements will be handled according to the applicable product policy, supplier conditions, and applicable law.

Nothing in this section is intended to exclude or limit any mandatory consumer rights that cannot legally be excluded.

16. Refund Calculation

Where a refund is approved, the refundable amount may be calculated as:

Amount Paid − Applicable Cancellation Charges − Non-Refundable Supplier Costs − Other Lawfully Deductible Amounts = Refund Amount

The actual calculation will depend on the specific product policy and circumstances.

Where a percentage-based refund policy applies, the percentage stated on the product page will normally be used to calculate the refund.

Examples:

Full refund: 100% of the eligible refundable amount;
50% refund: 50% of the eligible refundable amount;
No refund: 0% of the eligible refundable amount.

These examples are illustrative only. Customers must follow the refund policy displayed on the specific product page.

17. Refund Processing Method

Approved refunds will normally be returned to the original payment method used for the booking.

For example:

Credit card payment → refund to the same credit card;
Debit card payment → refund to the same debit card;
Other payment method → refund according to the applicable payment provider's procedures.

IntoTravelChina generally does not refund a payment to a different person's bank account or an unrelated payment method unless otherwise required or approved.

Once IntoTravelChina submits a refund, the actual time for the funds to appear in the Customer's account may depend on the card issuer, bank, payment processor, payment network, and currency conversion process.

18. Payment Processing and Bank Fees on Refunds

IntoTravelChina will process approved refunds according to the applicable refund policy.

However, the Customer's bank, card issuer, payment processor, or intermediary financial institution may apply:

Currency conversion charges;
International transaction charges;
Bank fees;
Correspondent bank fees;
Other financial institution charges.

Unless required by applicable law or expressly stated otherwise, IntoTravelChina is not responsible for fees independently charged by the Customer's bank, card issuer, or other financial institution.

Where a payment processing fee was separately disclosed and lawfully charged, the treatment of that fee upon refund will depend on the applicable refund policy and applicable law.

19. Refund Timing

Refunds will be initiated by IntoTravelChina within a reasonable period after the refund has been approved and all necessary information has been confirmed.

The time required for the refunded funds to reach the Customer may vary depending on:

Payment method;
Card issuer;
Bank;
Payment processor;
International banking systems;
Weekends and public holidays;
Currency conversion procedures.

Customers should allow additional processing time after IntoTravelChina confirms that a refund has been issued.

Where applicable law imposes a mandatory refund deadline, IntoTravelChina will comply with that requirement.

20. Chargebacks and Payment Disputes

Customers should contact IntoTravelChina first if they have questions concerning:

A payment;
A duplicate charge;
A refund;
A cancellation;
A booking issue;
A disputed amount.

Customers should not initiate a payment chargeback solely because a refund is still being processed.

Where a Customer initiates a chargeback while simultaneously seeking a refund from IntoTravelChina, IntoTravelChina may provide relevant booking records, payment records, cancellation records, communications, and applicable product policies to the payment processor or acquiring bank for review.

This section does not restrict any lawful rights available to Customers through their card issuer or applicable law.

21. Fraud Prevention and Payment Verification

To protect Customers and IntoTravelChina against fraud, IntoTravelChina and/or its payment service providers may conduct reasonable payment verification.

In certain circumstances, Customers may be requested to provide additional information reasonably necessary to verify a transaction.

If a payment is suspected to be fraudulent, unauthorized, or otherwise high-risk, IntoTravelChina may:

Delay booking confirmation;
Request additional verification;
Decline the transaction;
Cancel the booking;
Refund the payment through the original payment method.

IntoTravelChina will handle personal information in accordance with its applicable Privacy Policy.

22. Accurate Customer Information

Customers are responsible for providing accurate information, including:

Full name;
Email address;
Telephone number;
Passport information where required;
Hotel information where applicable;
Pickup location;
Travel date;
Number of travelers.

Incorrect information may result in additional costs, booking failure, missed services, or inability to provide the purchased service.

Where a problem is caused by inaccurate or incomplete information provided by the Customer, any resulting refund will be handled according to the applicable product policy.

23. Travel Documents, Visa and Entry Requirements

Customers are solely responsible for ensuring that they possess the documents necessary for their travel, including where applicable:

Valid passport;
Visa;
Entry permit;
Transit authorization;
Identification documents;
Other documents required by authorities or service providers.

Unless explicitly stated otherwise, IntoTravelChina does not guarantee that a Customer will be granted a visa, entry permission, immigration clearance, or admission to a particular country, region, attraction, transportation service, or venue.

If the Customer cannot travel because they failed to obtain required travel documents, the applicable cancellation and refund policy will apply.

24. Third-Party Service Providers

Travel products may involve third-party service providers, including:

Hotels;
Airlines;
Rail operators;
Cruise operators;
Attractions;
Restaurants;
Transportation companies;
Local guides;
Drivers;
Other tourism suppliers.

Certain third-party services may have separate terms, restrictions, cancellation conditions, and non-refundable charges.

Where applicable, these conditions may affect the refund available to the Customer.

25. Customer Acceptance of Product Terms

Before completing payment, the Customer should carefully review:

The product description;
The itinerary;
The inclusions and exclusions;
The price;
The cancellation policy;
The refund policy;
Any special conditions;
This Payment, Cancellation & Refund Agreement.

By completing payment, the Customer confirms that they have reviewed and accepted these conditions.

26. Changes to This Agreement

IntoTravelChina may update this Agreement from time to time to reflect changes in:

Payment methods;
Payment providers;
Applicable laws;
Card network rules;
Business operations;
Refund procedures;
Security requirements.

The version applicable to a booking will generally be the version presented to and accepted by the Customer at the time of purchase, unless otherwise required by applicable law.

27. Applicable Law and Mandatory Consumer Rights

This Agreement shall be interpreted and applied subject to applicable laws and regulations.

Nothing in this Agreement is intended to:

Exclude mandatory consumer protection rights;
Limit rights that cannot legally be waived;
Override mandatory refund obligations;
Exclude liability that cannot legally be excluded.

If a provision of this Agreement is found to be invalid or unenforceable under applicable law, the remaining provisions shall remain effective to the extent permitted by law.

For Customers located in jurisdictions with mandatory consumer protection or travel-package laws, applicable mandatory rights will prevail over any conflicting provision of this Agreement.

28. Customer Support and Refund Requests

For cancellation, refund, payment, or booking questions, Customers should contact IntoTravelChina using the contact information provided on the website or booking confirmation.

When contacting us regarding a refund, Customers should provide:

Booking number;
Customer name;
Product name;
Travel date;
Payment information sufficient to identify the transaction;
Reason for the refund request.

IntoTravelChina will review the request according to the applicable product policy and applicable law.

29. Important Notice Before Payment

PLEASE READ CAREFULLY BEFORE MAKING PAYMENT.

By completing payment for a travel product through IntoTravelChina, you acknowledge that:

You have reviewed the product description and itinerary;
You have reviewed the inclusions and exclusions;
You have reviewed the specific cancellation and refund policy;
You understand that different products may have different refund conditions;
You understand that customer-caused delays, no-shows, missed services, or additional costs may result in a partial refund or no refund;
You understand that certain tickets, transportation, accommodation, and supplier services may be non-refundable;
You understand any applicable payment processing or cross-border payment fee disclosed at checkout;
You agree to provide accurate booking and contact information;
You agree to comply with the applicable product terms;
You understand that mandatory rights under applicable law remain unaffected.

By clicking “Pay,” “Book Now,” “Confirm Payment,” or an equivalent button, you confirm that you have read and agreed to this Agreement and the specific terms applicable to your selected travel product.

IntoTravelChina Travel with Confidence. Explore China with Us. Last Updated: August 24, 2026

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