Terms and Conditions
● Booking and Payment
1.Our Payment Policy：
To secure your tailor-made tour or service, a deposit is required once we have reached an agreement. The deposit amount will be specified by your travel consultant and may vary depending on the type of tour or service. Upon receipt of your deposit, we will send a confirmation of your tour or service via email.
(1). Deposit Payment
Deposit Requirement: A deposit is required to confirm your booking. Your travel consultant will inform you of the exact amount needed, which typically varies based on the type of tour or service.
Confirmation: Once the deposit is received, a confirmation email outlining your tour or service details will be sent to you.
(2). Balance Payment
Due Date: The balance payment for any products or services booked is due 30 days before the departure date of the first product or service included in your booking. This date will be specified in your booking confirmation.
Late Payment: If full payment is not received by the due date, we will issue a reminder. Failure to settle the payment on time may result in the booking being treated as canceled.
(3). Full Payment Requirements
Immediate Payment: Certain products or services, such as ticket bookings or hotel reservations, may require full payment at the time of booking. We will inform you of any such requirements before confirming your booking.
Booking Less Than 30 Days Before Departure: If the booking is made less than 30 days before the departure date of the first product or service, full payment is required at the time of booking.
(4)Our Available Payment Methods
At our travel agency, we offer a range of payment methods to accommodate your preferences and ensure a smooth transaction for our tours and services. You can choose from the following payment options:
Wire Transfer
Alipay
WeChat Pay
Cash
And more
Important Notes:
Consultation Recommended: We highly recommend consulting with your travel consultant before making a payment. They can guide you in choosing the most suitable payment method considering factors such as real-time exchange rates, your location, and other relevant details.
Payment in Chinese Renminbi (RMB): For clients from Singapore, Malaysia, and certain other countries, it is often advantageous to make payments in Chinese Renminbi (RMB). Your travel consultant can provide further details on how to proceed with RMB payments.
Inform Us of Your Preferred Method: If you have already selected a preferred payment method, please inform your travel consultant in advance. This helps ensure the security of your payment and facilitates a seamless transaction process.
By working closely with your travel consultant, you can select the most efficient and secure payment option for your needs.
2.How to Book?
(1). Send Your Inquiry
·Explore Tours: Browse through our sample tours to find those that best match your interests. Fill out the quick inquiry form on the tour page and click SUBMIT.
·Custom Tour Requests: If our sample tours do not meet your expectations, you can create a personalized itinerary. Complete the custom tour plan form with details about your desired destinations, activities, and accommodations. We will design a tailor-made tour to suit your specific preferences.
(2). Receive a Tour Package Proposal and Quotation
·Personalized Plan: Based on your inquiry and preferences, your personal travel consultant will craft a detailed tour plan, including hotel options, sightseeing activities, dining recommendations, and more.
·Quotation: You will receive a reasonable price quote for the proposed tour package.
(3). Review and Modify Your Tour
·Discuss Details: Once your travel consultant presents the proposed tour package, you can discuss any modifications or additional details. Feel free to express your preferences and utilize your consultant’s expertise to refine the plan until you are completely satisfied.
(4). Confirm Your Booking
·Pay Deposit: To confirm your tour, pay the deposit amount, which varies depending on the tour and services. The remaining balance is due no later than 30 days before your arrival date. For bookings made within 30 days of the tour start date, full payment will be required upon confirmation.
·Accepted Payment Methods: We accept various payment methods including Wire Transfer, PayPal, WeChat Pay, Alipay, and cash. For detailed payment instructions, please refer to our Payment Guide.
(5). Final Payment and Enjoy Your Tour
·Complete Payment: Settle the remaining balance within the agreed timeframe.
·Enjoy Your Trip: Once payment is confirmed, relax and look forward to your customized tour experience!
● Cancellation and Refund Policy
We understand that plans can change, and while we deeply regret the need to cancel your trip to China, we strive to make the refund process as clear and fair as possible. Our cancellation and refund policy is outlined below:
1. Full Refund
·Cancellation Before 3 Weeks: If you cancel your trip more than 3 weeks (21 days) before the departure date, you will receive a 100% refund of any payments made to us.
2. Partial Refunds
·Cancellation 15 to 21 Days Before Departure: If you cancel between 15 and 21 days before the departure date, you will receive a 70% refund of all monies paid.
·Cancellation 8 to 14 Days Before Departure: If you cancel between 8 and 14 days before the departure date, you will receive a 50% refund of all monies paid.
3. No Refund
·Cancellation 0 to 7 Days Before Departure: No refund will be issued if you cancel within 7 days of the departure date.
·No-Show Travelers: Travelers who do not show up for their tour will be charged 100% of the payment.
4. No Refund After Trip Commencement
·Unused Services: Once the trip has commenced, no refunds will be provided for unused services due to reasons such as unwillingness or inability to participate, early departure, late arrival, or missed days on tours.
5. Special Notes
·Group Tours: For tours involving more than 10 people, cancellation terms may differ. Please consult your travel advisor for specific cancellation policies applicable to larger groups.
If you need to cancel your trip or have any questions about our refund policy, please contact your travel advisor for further assistance. We are here to help ensure that any necessary adjustments are handled smoothly.
● Alterations to Bookings
Requests for alterations to bookings must be made in writing and may incur additional fees. Changes are subject to availability and the policies of our suppliers, including hotels, airlines, and tour operators.↳
Custom Itinerary Adjustments
We are happy to adjust your custom itinerary based on your needs. If you choose an alternative itinerary of equal standard and quality, we will make these adjustments at no extra charge.↳
Additional Costs
Please be aware that if itinerary changes incur additional costs, such as extra ticket prices or flight fares, these costs will be the responsibility of the customer.
Major Itinerary Changes
For significant changes to your itinerary, we recommend discussing them with your travel advisor first. Any additional costs will depend on your travel dates and the specific changes made to the itinerary.
● Travel Documentation
All travelers are responsible for ensuring they have the necessary travel documents, including passports, visas, and any required health certifications. We are not responsible for any issues arising from improper documentation.↳
All travelers must have a passport with at least 6 months of validity remaining and any necessary visas or permits before starting their journey. Unless traveling from a visa-free country or traveling to a city with transit visa exemptions, you will also need a valid Chinese visa to travel within China.↳
All such documents are the responsibility of the traveler. While your travel advisor can assist with the application for the required travel documents upon request, Into Travel China is not responsible for any issues arising from invalid passports or the inability to obtain necessary visas that may prevent you from traveling.
● Luggage
Luggage allowances vary depending on the airline, travel class, and route. It is important to check your specific airline's baggage policies before departure, as they can affect both carry-on and checked luggage.Generally, most international flights include a free checked baggage allowance, but weight and size limits can differ. Exceeding these limits may result in additional fees, which are the responsibility of the traveler.
According to the regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg in economy class, 30kg in business class, 40kg in first class, and limited carry-on baggage. Excess baggage charges are the responsibility of the traveller. Failure to comply with baggage allowance regulations may result in airport staff refusing to load suitcases onto planes, trains, ships and other means of transport.
Into Travel China recommends that you clearly mark all luggage with your name, address and telephone number to avoid loss of luggage.
● Health and Safety
At Into Travel China, your health and safety are our top priorities. We strongly advise that travelers take the necessary precautions to protect their health during their trip, including staying informed about any health advisories or vaccinations required for travel to China.
We recommend that you consult with your healthcare provider regarding any specific health concerns or conditions before departure. It is also advisable to carry a sufficient supply of any necessary medications, as availability may vary.
While we strive to provide accurate and up-to-date information, Into Travel China cannot guarantee complete protection from health risks and is not responsible for any health-related issues that may arise during your trip. We encourage all travelers to have appropriate travel insurance that includes health coverage.
Travelers who are pregnant should consult with their healthcare provider before booking and embarking on a trip. It’s essential to discuss travel plans, potential risks, and any necessary precautions to ensure the safety and well-being of both the mother and the unborn child.
Travellers travelling to Tibet must provide a doctor's certificate stating that they are in good health and that their blood pressure and heart condition are normal. Because Tibet is known for its high altitude, which can pose health risks, including altitude sickness.
We reserve the right to refuse to allow you to travel or to participate in any activity on the tour at any time at your own risk and expense if we consider you to be physically or mentally unfit to travel or if you pose a danger to yourself or others.
● Insurance
We highly recommend purchasing comprehensive travel insurance to cover potential risks, including trip cancellations, medical emergencies, and loss of personal belongings. Our packages include basic accident insurance, but this may not cover all eventualities.↳
Travelers should ensure that their insurance policy is valid for the entire duration of their trip and provides adequate coverage for their specific needs, including any planned activities that may carry additional risks. In particular, if traveling to high-altitude areas like Tibet, ensure your policy covers health issues related to altitude sickness.
Into Travel China does not offer travel insurance directly and is not responsible for any costs or losses incurred that could have been covered by appropriate insurance. It is the responsibility of the traveler to verify the terms and conditions of their insurance policy and to carry proof of insurance during their trip.
● Liability and Responsibility
We act solely as an agent in booking travel arrangements and are not liable for any errors, omissions, or inaccuracies provided by third-party suppliers. Our liability is limited to the extent permissible under applicable law, and we are not responsible for losses due to natural disasters, strikes, or other unforeseeable events.
Into Travel China acts as an intermediary between travelers and various service providers, such as airlines, hotels, transport companies, and other third-party suppliers. While we strive to ensure a safe and enjoyable travel experience, we cannot assume liability for any injury, loss, damage, delay, or inconvenience caused by the actions or omissions of these providers.
Our responsibilities are limited to arranging and coordinating travel services as outlined in the confirmed itinerary. Into Travel China is not liable for any unforeseen circumstances beyond our control, including but not limited to natural disasters, pandemics, political instability, changes in government regulations, strikes, or other force majeure events that may affect your travel plans.
Travelers are responsible for ensuring they meet all health, visa, and documentation requirements necessary for travel to and within China. We encourage travelers to stay informed and comply with local laws and regulations during their trip.
By booking with Into Travel China, you acknowledge that you understand and accept these terms and agree to hold us harmless from any claims or liabilities arising from your travel experience.
● Complaints and Claims
Into Travel China is committed to providing a high-quality travel experience. If you encounter any issues during your trip, we encourage you to address them immediately with the local service provider or your travel advisor, who can often resolve problems on the spot. Please note that if you do not report a problem or complaint immediately, when it could have been resolved quickly if it had been reported at the time it occurred, we will not be held liable in any way in relation to it.
Should the issue remain unresolved, please submit a formal complaint in writing within 30 days of the end of your trip. Include all relevant details, such as booking reference, specific incidents, and any supporting documentation. This allows us to investigate thoroughly and respond appropriately.
We will make every effort to address complaints and claims promptly and fairly. However, Into Travel China is not responsible for complaints or claims arising from circumstances beyond our control, such as force majeure events, or issues directly related to third-party service providers.
Please note that any refunds or compensation offered are at the discretion of Into Travel China and will be considered on a case-by-case basis. By booking with Into Travel China, you agree to adhere to these procedures for resolving disputes.
If you have any other questions, please be free to contact us: [intoservice@hotmail.com]
● Force Majeure/Unexpected Event
We are not liable for any failure or delay in performing our obligations due to events beyond our control, including natural disasters, strikes, war, pandemics, or other unforeseeable circumstances. In such events, we will make every effort to offer alternative arrangements, but refunds may not be possible.